Choosing a Builder
There are so many builders to choose from, where should I start when choosing the right builder for me?
It’s critical to make the right decision. Make a list of possible builders, do your homework on each one, check references, and ask a lot of questions. You are not only buying a home, you are buying a company and its ability to guide you through the building process, construct a quality home, and take care of any warranty issues once you live in your home.
I’ve got a few builders narrowed down. Now what?
Research the builder’s background and reputations with customers and realtors, how long they’ve been in business, number of homes built, financial stability, and if they are an industry leader in design and customer satisfaction.
Check references from homeowners. Drive through some of the builder’s neighborhoods and stop to ask homeowners about their experience.
Examine the builder’s construction quality. Energy efficiency, the brands of appliances, fixtures and H/V/A/C, cabinetry, carpeting, trim work, and general workmanship. Ask if a third party company inspects and certifies the quality of the home.
I’m almost ready to choose. Is there anything else I should consider?
Get to know the builder. Are the Sales and Construction manager friendly, experienced, knowledgeable, service-oriented, and trust-worthy? Ask about the building and design process and what warranties come with the home. You will be working together for an extended period of time during this process, and being comfortable with the whole team involved will put you at ease.
- There are so many builders to choose from, where should I start when choosing the right builder for me?
Purchasing & Financing
I found the plan/home I love – now what?
Congratulations! Signing a Purchase Agreement is the first step in purchasing your new home. Your Sales Counselor will go over the agreement in detail and provide you with important information for next steps.
How do I apply for financing for my new home?
Once a purchase agreement is signed, you are required to submit a loan application to a lender within 5 days. Our partnership with Highland Home Loans simplifies this process, however, you are free to select a lender of your choice. Your lender will provide you with a list of documents needed with your application, which typically include, but are not limited to:
- Recent pay stubs(last 30 days)
- Bank Statements (last 2 full months)
- 401(k)/Retirement acct statements (last 60 days)
- W2s (last 2 years)
- Current valid ID
You must send a loan approval letter from the lender to us within 15-30 days of the purchase agreement date. If you use Highland Home Loans, your approval will automatically be sent to Highland Homes.
What happens after I receive the loan approval letter?
Once you receive the loan approval, it is very important to review and understand any conditions of the approval that the lender may have placed on the loan. During the remainder of the construction process, you should be sure meet those conditions in order to ensure a smooth closing process on your new home.
- I found the plan/home I love – now what?
My home is almost complete – do I need to do anything else?
Yes! There are several more things required as your home nears completion. These include:
- Lock in your interest rate. About 30-45 days prior to your closing, your lender should contact you to lock in your loan rate.
- Satisfy final loan conditions to prepare for closing. Your lender will provide you with a final list of conditions that should be satisfied before closing. Proof of homeowners insurance should be submitted to your lender.
- Review and understand your loan. Federal regulation requires buyers to receive the closing disclosure of their loan at least three business days before closing. The title company will contact you to set the date and time of your closing meeting.
- Set up utilities, change of address forms, and other moving-related items
How do I learn about operating all the features of my new home?
Within about one week of closing, your construction manager will schedule a Homeowner Orientation meeting with you, which includes review of how to use the systems installed in your home. This meeting is quite detailed, and usually takes several hours.
What do I need to bring to closing?
You will need a valid photo id, a copy of your purchase agreement and your Closing Disclosure at minimum. You will likely need to bring your closing funds in the form of a certified check. Your lender and Sales Counselor will guide you on the specific items needed from you at closing.
I just left closing and all documents are signed! When can I move in?
Your keys can be picked up from the model sales office after they receive confirmation that the loan has funded. One of the benefits of using Highland Home Loans is once your documents are signed, you will be able to receive your keys and move in right away! When using an outside lender, delays in funding sometimes occur, which would delay your ability to move in to your new home. If using an outside lender, we recommend you do not schedule movers for the same day as your closing.
- My home is almost complete – do I need to do anything else?
Does Highland offer a warranty on their homes?
All Highland homes include a 10-year structural, two-year mechanical and one-year functional warranty. At contract, you will receive details of the items covered under these warranties. If a warrantable item in your home needs attention, we strive to resolve all warranty requests within seven business days when possible.
How do I submit a warranty issue?
We’ve made it very easy to submit a warranty issue through our online Warranty Request portal. This will automatically connect to the appropriate warranty representative, who will then contact you to schedule the repairs needed. For warranty requests that require immediate assistance, please contact the appropriate emergency warranty vendor contact for your community.
- Does Highland offer a warranty on their homes?
Will Highland build on property I already own?
Highland Homes partners with land developers to build our homes in well-appointed, ideally located communities across Texas. We do not build on individual customer-owned lots.
Does Highland sell to investors?
No. Our purchase agreement contracts include an addendum which stipulates that the buyer agrees to be the home’s primary resident.
I love the décor in Highland’s models. Who decorates them?
Our design partner is IBB Design Fine Furnishings. To learn more about them, visit their website at ibbdesign.com or connect with them on social media.
- Will Highland build on property I already own?